Returns & Refund Policy

Thank you for choosing CaseCrazz! We want you to be completely satisfied with your purchase. Please read our Returns Policy carefully to understand our guidelines for returns, exchanges, and refunds.

 

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

2. Return Process:

• If you wish to return an item, please contact our customer service team at contact@casecrazz.com within 7 days of receiving your order to initiate the return process. We will provide you with instructions on how to proceed.

 

3. Exchange Policy:

• If you received a product with an error, such as the wrong size or a device not compatible with the one you selected, we are happy to exchange it for the correct item. Please notify us within 7 days of receiving your order to initiate the exchange process.

 

4. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account.

 

5. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

6. Damaged or Defective Items:

 If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

 

7. Address for Returns:

Please contact our customer service team at contact@casecrazz.com for the return shipping address.

 

8. International Returns:

 For international returns, additional shipping fees may apply. Please contact us for further instructions.

 

9. Final Sale Items:

 Items marked as “Final Sale” are not eligible for returns, exchanges, or refunds.

 

10. Contact Us:

If you have any questions or concerns about our Returns Policy, please contact our customer service team at contact@casecrazz.com or through our Contact Us page.

CaseCrazz values your satisfaction, and we are here to assist you throughout the returns process. Thank you for shopping with us!.