Questions & Answers
Welcome to CaseCrazz! We understand that you may have questions about our products and services. Below are some frequently asked questions to provide you with the information you need. If you can't find what you're looking for, feel free to reach out to our customer service team.
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CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
How do I place an order?
To place an order, simply visit our online store at https://www.casecrazz.com. Browse through our selection of phone cases, choose your preferred items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details, select your payment method, and complete your purchase.What payment methods do you accept?
We currently accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment through secure services such as PayPal.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
What is your return policy?
Please refer to our Returns Policy page for detailed information on our return process, eligibility, and conditions.
Do you ship internationally?
Yes, we do offer international shipping. Additional shipping fees and customs duties may apply, depending on your location. Please review our Shipping Policy for more details.
Can I change or cancel my order after placing it?
Once an order is placed, it is processed promptly to ensure quick delivery. Therefore, changes or cancellations may not be possible. Please double-check your order before completing the purchase. If you have any concerns, contact our customer service team as soon as possible for assistance.
How do I contact customer support?
You can reach our customer service team by emailing Support@casecrazz.com or using the Contact Us form on our website. We strive to respond to inquiries within 24 hours
What materials are used in your phone cases?
Our phone cases are made from high-quality materials designed to provide both protection and style. Specific details about materials used can be found in the product descriptions on our website.
How can I stay updated on promotions and new products?
To stay informed about our latest promotions, new product releases, and other updates, sign up for our newsletter . You can also follow us on social media platforms, including (instagram, facebook, Tiktok, Pinterest).
Are your cases compatible with wireless charging?
Most of our phone cases are designed to be compatible with wireless charging. However, it's essential to check the product description for each case to ensure compatibility with your specific device and charging method.
Do you offer bulk or wholesale discounts?
Yes, we do offer bulk and wholesale discounts for qualifying orders. Please contact our wholesale department at contact@casecrazz.com for more information.
Can I customize or personalize a phone case?
At this time, we do not offer custom or personalized phone cases. Our inventory features a diverse selection of pre-designed cases for various devices.